Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, hygiene stickers still in place with tags, and in its original packaging. 

Australia Returns

  • Returns need to be received back by us within 30 days of receiving your order. Four days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
  • You’ll need to pay return postage. Make sure you get proof of postage from the post office, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you’ve received your refund or replacement.
  • Please keep copies of your shipping documentation so that you can make a claim with the carrier if your parcel gets lost.
  • We’ll send you an email to let you know when your return has been received.


Non-Australia Returns

  • For orders shipped to addresses outside of Australia, we need to receive your return within 30 days. 10 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
  • You’ll need to pay return postage for all orders sent outside the Australia. Please mark your package clearly as ‘RETURNED GOODS’ to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.
  • We’ll send you an email to let you know when your return has been received.


Items that can’t be returned

Most items bought from Horizon can be returned, with the exception of anything listed below:

  • Gift cards are non-returnable and can’t be exchanged for cash
  • Certain products are excluded from our returns policy – if this applies it’ll be clearly stated on the material & care tab of the product page before you purchase

Services that can’t be refunded

  • Gift box charges won’t be refunded if goods are returned. Also, any replacements you’ve asked for won’t be gift boxed, so if you received a gift box with the original order, you might want to hang on to this
  • Shipping charges won’t be refunded if goods are simply returned. If you’ve asked for replacement items you won’t be charged again for shipping these. Express delivery of replacements can be requested at the time of return and the difference will be charged to your card.


“I’ve received some Horizon items as a gift from someone else. Can I return them?”

You can return items as normal – please refer to the return guidelines above and on the paperwork that came with the goods.

You might want to note that the purchaser will automatically be notified by email of any returns, refunds or replacements. Sorry, we can’t prevent this as it’s an automated part of our returns system.

If you want replacement items of a higher value than the return, we’ll need to have the cardholder’s permission before making any additional charge to their card. Alternatively, you can pay any difference owing with your own card. If you’d like to do this, please include clear payment instructions with the returned items, together with your own contact details in case we have a query.

Refunds can only be issued to the card which was used to pay for the goods. Sorry, but we can’t offer credit notes.

This policy doesn’t affect your statutory rights.

To start a return, please submit through the SUBMIT A RETURN LINK. Please note that returns will need to be sent to the following address with your order number as your reference.

 

AUSTRALIA, NZ, USA, CANADA & REST OF THE WORLD

Horizon Athletic Returns & Exchanges

PO BOX 3216, North Strathfield

NSW 2137, AUSTRALIA 

 

EUROPE INCLUDING UK AND SWITZERLAND

Horizon Athletic Returns & Exchanges

Contransport GmbH & Co.KG

Mittleren Moos 19, 86167 Augsburg, GERMANY

DE276200541

 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@horizonathletic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Australian customers

Please return items to the return address.  Allow up to 7 days for your goods to reach us. We will insure your return package if you obtain a valid Certificate of Posting (available free from the post office) for all returns. This should show the Horizon Athletic address that you’ve returned the goods to, together with the post office’s printed/stamped confirmation of the date of posting. You should keep this certificate until you’ve received your refund or replacement.

International customers

You will need to pay return postage. Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please keep hold of your shipping documentation so that you can make a claim with your carrier if the package gets lost before it reaches us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@horizonathletic.com.

First of all, please check that the items you’re intending to return meet our return’s policy above.